How a package runs, from first e-mail to hand-over
Felipe IxD is a small interaction-design studio working from Porto, Portugal. It does one kind of work: drawing how software behaves for the people using it. Each package is sold at a fixed price, and the price only covers a scope that has been written down. That is the whole model, and everything else follows from it.
A job starts with the form on the start-a-package page. You pick a package, name the product and the flow, and tell us roughly when you need it. The answer comes back inside two working days as a written scope: which screens, which states, what is out, the delivery date, and the price. If anything in your note is unclear, the reply asks about it before anything else happens.
When you accept the scope, a payment link arrives for the deposit — half the package price — through a secure checkout page. Work begins when the deposit arrives, not before. During the job you see progress at fixed checkpoints, not as a drip of half-finished screens. Annotations are written as we go, so the reasons arrive with the drawings.
Hand-over is a set of files you own, a written summary, and the recorded walk-through. The second half of the price is due then. Two rounds of revisions are included in every package; a third round is quoted separately before it starts, never added silently.
What the studio values
Exactness about states. Most interface trouble lives in the screens nobody drew: the list with nothing in it, the form that fails halfway, the name that is longer than the box. We draw those first, because they are where people give up.
What it turns down
- Writing the app itself. We do not develop or code anything; your developers build from our files.
- Hosting, domains, or anything about where the software runs.
- Marketing, advertising or campaign management of any kind.
- Promising a conversion rate, a revenue number or any other figure we cannot control.